Terms & Conditions

Whittle and Wallis is owned and operated by Whittle and Wallis Ltd, (‘we’, ‘us’ or ‘our’). Our registered address is Number 13, Queen Street, Somerset TA11 6EH.


By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.


These terms relate to sales over the Internet and over the phone with Whittle and Wallis. The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions proposed by you.


You should not proceed with your purchase until you have read and agreed to these terms and conditions.


1.1 We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.


1.2 Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.


1.3 All our boxes are made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our boxes you are buying handmade items where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Certain degrees of filler will be used on the wood and this is common and very much part of the manufacturing process. Please note that our items are usually of a rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.


1.4 Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.


1.5 We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.


1.6 From time to time we have a specifically marked section of our site marked as clearance ranges, when you purchase items from a clearance/discontinued range please note that this stock is new and boxed. The items are from a discontinued range and as such are being sold as seconds. These items may have been excessively handled so may have knocks, scratches or other defects due to being over handled. The sale price takes this into consideration.


1.7 Our solid hardwood may require treating immediately upon receipt. If recommended to do so, please treat your furniture immediately on delivery as your item may have been in shipping for some time and modern home heating will accelerate the drying process. Failure to treat your wood furniture as instructed will result in drying and cracking.


1.8 Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is the case. Usually this will rectify itself within a week once the timbers adjust to their new environment and heating conditions, you may also find that simply swapping the drawers will remedy this. However, on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a section. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day moneyback offer.



2.1 All dimensions specified by us are approximate due to the items being handmade and within a tolerance range.


3.1 All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.


3.2 The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means. Prices relating to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.



3.3 We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.



4.1 You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order. We do not store credit card details nor do we share customer details with any 3rd parties


4.2 Payment will be taken in full, or as a reserving deposit, at the time of the order.


4.3 The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.


4.4 We are entitled to refuse any order placed by you.


4.5 An additional option of consumer finance may be offered to you; this is strictly subject to status. The contract shall not have been concluded until any documents that require signatures are returned to our consumer finance address given on the website.


4.6 We reserve the right to accept either a discount code or cash back, we are unable to accept both on one order.


4.7 We reserve the right to cancel and refund any order, at any time.


4.8 We do not store credit card details nor do we share customer details with any 3rd parties.



5. RETURNS, REFUNDS AND YOUR RIGHT TO CANCEL Please see Ordering, Delivery & After Sales



6.1 The provisions of this clause 8 and clause 9 below, apply in addition to your statutory consumer rights in relation to faulty or misdescribed products. These rights are not affected by the guarantee.


6.2 The guarantor is Whittle and Wallis Ltd. Our postal address is Numer 13, Queen Street, Keinton Mandeville, Somerset TA11 6EH.


6.3 We guarantee all products against faulty workmanship and/or faulty materials for a period of 12 months from the actual date of delivery, in all cases we reserve the right to inspect the product and verify the fault.


6.4 These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures, including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.


6.5 We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair. Whittle and Wallis Ltd reserves the right to send out an independent 3rd party technician to repair items where customer claim there is an issue. The technicians are experts in their field and are there to determine the nature of any issues. We reserve the right for the technician to repair the item being inspected. In all cases this is to help resolve a merchandise issues to leave a customer with goods that are fit for purpose.


6.6 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.



7.1 Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.


7.2 To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.


7.3 This site is owned and operated by Whittle and Wallis Ltd (‘Whittle and Waliis Ltd,’ ‘we’ or ‘us’ ‘our’), whose registered number is 08849314 Vat number registration number 179063582
Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.



8.1 We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.

Company Number: 08849314  VAT Registration Number: 179 0635 82
©2024 Whittle & Wallis